X44 Help Center
Find answers to common questions about using X44. Our FAQ covers account management, payment processing, bonus terms, and technical matters most frequently raised by Malaysian players.
Account Questions
How do I create an X44 account?
Click the Register button, enter your Malaysian phone number (+60 format), verify through SMS code, then set your password. The entire process takes approximately 2-3 minutes to complete.
What information is needed for registration?
Basic registration requires only phone number and password. Full verification for withdrawals above RM5,000 requires name matching your bank account and identification document.
How can I recover a forgotten password?
Use the password recovery function on the login page. Enter your registered phone number to receive a one-time reset code via SMS. Create your new password after verification.
Can I have multiple accounts?
No, X44 enforces one account per person. Multiple accounts may result in forfeiture of funds and permanent ban from the platform.
Payment Questions
Which payment methods are available?
X44 accepts Touch 'n Go eWallet, Boost, DuitNow, FPX online banking from major Malaysian banks, and USDT cryptocurrency via TRC-20 network.
What are the deposit limits?
Minimum deposit is RM25 for most methods. Maximum single deposit reaches RM50,000 for verified accounts, with higher limits available for VIP members.
How quickly are withdrawals processed?
E-wallet withdrawals (TnG, Boost, DuitNow) typically complete within 12-20 minutes. FPX bank transfers may require 2-24 hours depending on banking institution and time of request.
Are there withdrawal fees?
X44 does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own transaction fees in some cases.
Why is my withdrawal delayed?
First withdrawals require account verification. Amounts exceeding RM5,000 may trigger additional security review. Withdrawals during bonus wagering require completion of playthrough requirements first.
Bonus Questions
How do bonus wagering requirements work?
Wagering requirements specify how much you must bet before withdrawing bonus funds. For example, 32x requirement on RM100 bonus means betting RM3,200 on qualifying games before withdrawal.
Which games count toward wagering?
Slots contribute 100% toward wagering requirements. Live casino games typically contribute only 10%. Sports betting is usually excluded entirely from bonus playthrough.
Can I withdraw before completing wagering?
Withdrawing before completing requirements forfeits remaining bonus and associated winnings. Only your original deposit remains withdrawable in such cases.
Technical Questions
Why won't games load on my device?
Clear browser cache and ensure you're using updated Chrome, Safari, or Firefox. Some older devices may struggle with graphics-intensive games. Try the mobile app for better performance.
Is my connection secure?
X44 employs SSL encryption across all pages. Look for the padlock icon in your browser address bar to confirm secure connection.